Lavella CBD

Return & Refund Policy

Lavella CBD Ltd Return & Refund Policy

Thank you for shopping at Lavella CBD. 

We do hope you are happy with your purchase, however, if you are not entirely satisfied, we’re always on hand to help.

Returns

We do not accept refunds for materials that could have been tampered with, such as CBD Oils, for health, safety and hygiene reasons. 

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be sealed and in the original packaging.

Your item needs to have a receipt or proof of purchase.

Refunds (if applicable) 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds

If you do not receive your refunds or believe it to be missing, please check with your card issuer and bank in the first instance. Refund times can vary depending on the issuer or bank due to processing.

If you have still not received your refund, please contact us directly on hello@lavellacbd.com and we will happily look into this for you. 

Sale Items 

Please note, we do not accept returns for sale priced items. Refunds will only be considered on full-price items. 

Shipping

You will be responsible for any costs that are incurred when returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If the value of your returns exceeds £50, you may want to consider using a trackable shipping service or shipping insurance. We do not guarantee that your returned item will be received by us. 

Please send your returns to:

Lavella CBD Ltd, 6 Fulmar Close, Poynton, Stockport, Cheshire, SK12 1JP

Contact Us

If you have any questions on how to return your item to us, please do not hesitate to contact us at hello@lavellacbd.com

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